Privacy policy.

Last Updated: November 2024.

Thank you for visiting www.theayelash.co.uk. At The Aye Lash, we are committed to safeguarding the privacy of our clients, visitors, and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable UK privacy laws.

About Us

The Aye Lash is a UK-based eyelash extension studio operated by Joanna McNeil, based in Blantyre, South Lanarkshire and other Partners based in South Lanarkshire offering premium eyelash extension services through www.theayelash.co.uk and in partnership with the Fresha booking system. By using our website and booking services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information from clients and users to provide, improve, and secure our services. This includes:

- Personal Identifiable Information: When you book an appointment or sign up on our waiting list, we may collect your name, email address, phone number, and other contact details.

- Booking Details: Information about your appointment bookings, such as the type of service, time, and date.

- Payment Information: Payment details processed through Fresha's secure payment system. We do not store any sensitive payment information ourselves.

- Usage Data: Information collected through cookies and tracking technologies, such as your IP address, browser type, device type, and pages visited on our website.

How We Use Your Information

Your information is used to:

- Process your bookings and manage appointments.

- Communicate with you regarding your appointments, including confirmations, reminders, and updates.

- Provide customer support and respond to inquiries.

- Improve our website, services, and customer experience.

- Comply with legal and regulatory requirements.

Sharing Your Information

We value your privacy and only share your data as necessary. Your information may be shared with:

- Our Aye Lash Express Partners and Service Providers: We use Fresha as our booking system to book your appointment at our Blantyre location or that of our Partners, which processes your information under Fresha's privacy policy. For more information, please refer to the Fresha Privacy Policy to understand how your data is handled.

- Legal Compliance: We may disclose your data if required by law, to comply with a court order, or to protect our rights and interests.

Fresha securely handles payment processing, and we do not store payment details directly. For additional information on Fresha’s data practices, please review their privacy policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights under GDPR

As a data subject, you have the following rights regarding your personal data:

- Right of Access: You can request access to your personal data.

- Right to Rectification: You can request corrections to any inaccurate data we hold.

- Right to Erasure: You can request the deletion of your data under certain conditions.

- Right to Restriction: You can request to limit our processing of your data.

- Right to Data Portability: You can request a copy of your data in a structured, commonly used format.

- Right to Object: You can object to the processing of your data under certain conditions.

To exercise any of these rights, please contact us at hello@theayelash.co.uk

Data Security

We take the security of your data seriously. We use encryption, access controls, and secure networks to protect your personal information. While we strive to keep your data secure, please note that no online transmission is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse site usage, and improve our services. You can adjust your browser settings to reject cookies if you prefer, though this may limit certain functionalities on our site.

Children's Privacy

Our services are intended for individuals over the age of 16. We do not knowingly collect or process personal data from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the effective date.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Joanna McNeil

Owner, The Aye Lash

Email: hello@theayelash.co.uk

Website: www.theayelash.co.uk

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By using our website and booking services, you acknowledge that you have read and understood this Privacy Policy.